Refund policy
We take pride in our craftsmanship and are committed to resolving eligible order issues fairly and promptly. Please contact us at info@usdrapery.com before returning any item.
Cancellation Policy
For in-stock merchandise, you may cancel your order and receive a complete refund at any point prior to shipment. Once your package leaves our facility, we'll send you the shipping carrier details and tracking information.
Orders for custom items can be canceled within 12 hours of placement. Once production has begun, orders cannot be canceled or modified.
Quality Issues and Claim Period
If your item arrives damaged, defective, incorrectly manufactured, or different from your order, please contact us within 30 days of delivery. Include your order number and clear photos or videos showing the issue. Claims submitted after 30 days may be rejected.
Eligible Issues
- Manufacturing defects
- Shipping damage
- Incorrect product, size, color, lining, or specifications caused by our error
- Significant discrepancy from the product description
Non-Returnable Custom Products
Because our products are custom-made, returns or exchanges are not accepted for change of mind, incorrect measurements supplied by the customer, incorrect options selected by the customer, minor color variations caused by screens or lighting, normal fabric batch variations, natural wear, or unauthorized alterations or repairs.
Resolution
After verification, we may provide repair, replacement, reshipment, or a full refund, as appropriate. The resolution will depend on the nature of the issue. Replacement items will normally use the same specifications as the original order.
Return Shipping
If a return is required because of our error, a verified quality issue, or shipping damage, we will cover the approved return shipping cost. For any exceptional return approved for a customer-related reason, the customer is responsible for return shipping.
Refund Timing
Approved refunds will be returned to the original payment method. After the refund is issued, it typically takes 3–10 business days to appear, depending on your bank or payment provider.
Measurement Responsibility
Please measure carefully before ordering. If you notice a measurement or specification error before production begins, contact us immediately and we will try to update the order. Once production has started, costs resulting from customer-requested changes are the customer's responsibility.
Lost Packages
If your package is lost in transit, contact us at info@usdrapery.com within 60 days. After verification, we will either reship the order or issue a full refund. This does not apply to packages confirmed as delivered and signed for.